Last Updated: October 20, 2026
Loonbitca is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We process personal data only when we have a lawful basis to do so. Our legal bases include:
If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights:
You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies.
You have the right to request correction of any personal data you believe is inaccurate or incomplete.
You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected.
You have the right to request that we restrict processing of your personal data under certain conditions.
You have the right to object to our processing of your personal data under certain conditions, including processing based on legitimate interests or for direct marketing purposes.
You have the right to request transfer of your personal data to another organization or directly to you, in a structured, commonly used, and machine-readable format.
Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time.
You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with applicable data protection laws.
To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month, though this period may be extended by two additional months for complex requests.
For questions about our data protection practices or to exercise your rights, you may contact our data protection representative at [email protected].
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the appropriate supervisory authority within 72 hours of becoming aware of the breach. If the breach poses a high risk to your rights, we will also notify you directly without undue delay.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing.
Our predictive intelligence services may involve automated decision-making processes. When we use automated processing that produces legal effects or similarly significant effects, we will:
We do not knowingly collect or process personal data from individuals under 16 years of age. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information.
We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or direct notification where appropriate.
For questions about GDPR compliance or to exercise your rights:
Email: [email protected]
Address: 425 Adelaide Street West, Suite 810, Toronto, Ontario M5V 3C1, Canada